Privacy Policy

1. Information We Collect

At Jackson ATV/UTV Services, we collect information that you voluntarily provide to us when you:

• Contact us via phone, email, or our website contact form
• Schedule service appointments
• Provide vehicle information for repair services
• Subscribe to our newsletter or promotional materials

2. Types of Information

The information we may collect includes:

• Personal Information: Name, address, phone number, email address
• Vehicle Information: ATV/UTV make, model, year, VIN, service history
• Service Information: Repair details, parts used, service dates, payment information
• Communication Records: Records of our communications with you

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing ATV/UTV repair and maintenance services
• Scheduling and confirming appointments
• Maintaining service records and warranty information
• Communicating about your vehicle's service needs
• Processing payments and maintaining financial records
• Improving our services and customer experience
• Sending service reminders and promotional offers (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With parts suppliers when ordering vehicle-specific parts
• With manufacturers for warranty claims or recalls
• When required by law or legal process
• To protect our rights, property, or safety, or that of others

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure storage of physical records
• Password-protected digital systems
• Limited access to personal information on a need-to-know basis
• Regular review and update of our security practices

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and maintain business records. Service records are typically maintained for 7 years for warranty and legal purposes.

7. Your Rights

You have the right to:

• Access your personal information we have on file
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your service records

8. Cookies and Website Data

Our website may use cookies to improve user experience. These cookies do not collect personal information and are used solely for:

• Website functionality and performance
• Analyzing website usage patterns
• Remembering your preferences

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated "Last Updated" date.